/* Soporte RK Alliance · estilos (paleta tomada del logo) */
:root{
  --bg:#F4F6F9; --surface:#FFFFFF; --sunken:#EEF2F6; --line:#D8E0E8; --fg:#132433; --muted:#596A7B;
  --navy:#163E58; --navy-2:#163E58; --brand:#3996D2; --brand-soft:#E6F1FA; --accent:#5CC0F5; --gray:#A7AAAC;
  --ok:#1E8E5A; --ok-soft:#E3F4EC; --warn:#A86A00; --warn-soft:#FBF1DC; --bad:#C33B32; --bad-soft:#FBE7E5;
  --note:#F3F4F6; --note-line:#9AA3AD;
  --f-display:"Sora",system-ui,sans-serif; --f-body:"Source Sans 3",system-ui,sans-serif; --f-mono:"JetBrains Mono",ui-monospace,monospace; --r:10px;
}
@media (prefers-color-scheme:dark){:root{
  --bg:#0B1520; --surface:#122030; --sunken:#0F1A27; --line:#25374B; --fg:#E5ECF4; --muted:#93A3B6;
  --navy:#8CCBF2; --navy-2:#163E58; --brand:#4FB0EA; --brand-soft:#132F45; --accent:#5CC0F5;
  --ok:#4CC38A; --ok-soft:#123428; --warn:#E3A43A; --warn-soft:#3A2A0E; --bad:#F0776E; --bad-soft:#3C1A18;
  --note:#18273A; --note-line:#6E7D8E; color-scheme:dark}}
*{box-sizing:border-box}
[hidden]{display:none!important}
html,body{min-height:100%}
body{margin:0;background:var(--bg);color:var(--fg);font:15px/1.55 var(--f-body)}
h1,h2,h3{font-family:var(--f-display);margin:0;text-wrap:balance}
a{color:var(--brand)}
button,input,select,textarea{font:inherit;color:inherit}
:focus-visible{outline:2px solid var(--brand);outline-offset:2px}
.mono{font-family:var(--f-mono);font-size:.82em;letter-spacing:.02em}
.muted{color:var(--muted)} .small{font-size:.86rem}
.eyebrow{font:600 .7rem/1 var(--f-body);letter-spacing:.14em;text-transform:uppercase;color:var(--brand)}
.wrap{max-width:1180px;margin:0 auto;padding-left:max(16px,env(safe-area-inset-left,0px));padding-right:max(16px,env(safe-area-inset-right,0px))}

/* barra superior */
.top{position:sticky;top:0;z-index:5;background:var(--surface);border-bottom:1px solid var(--line)}
.top-in{display:flex;align-items:center;gap:16px;padding-block:10px}
.logo{display:flex;align-items:center;gap:10px;text-decoration:none}
.logo img{display:block;height:auto}
.logo b{font:600 1rem/1.1 var(--f-display);color:var(--navy);display:block}
.logo span{font-size:.75rem;color:var(--muted);letter-spacing:.06em}
nav.main{display:flex;gap:4px;margin-left:auto;flex-wrap:wrap}
nav.main a{padding:8px 12px;border-radius:8px;font-weight:600;color:var(--muted);text-decoration:none}
nav.main a[aria-current="page"]{color:var(--navy);background:var(--brand-soft)}
nav.main .cnt{display:inline-grid;place-items:center;min-width:20px;height:20px;border-radius:999px;background:var(--bad);color:#fff;font-size:.72rem;margin-left:6px;padding:0 6px}
.who{display:flex;align-items:center;gap:10px;font-size:.86rem}
.who form{margin:0}
.avatar{width:32px;height:32px;border-radius:50%;background:var(--navy-2);color:#fff;display:grid;place-items:center;font-weight:600;font-size:.8rem;flex:none}
img.avatar{background:#fff;border:1px solid var(--line);object-fit:contain;padding:4px}
@media (max-width:760px){.top-in{flex-wrap:wrap;row-gap:8px}.who{margin-left:auto}nav.main{order:3;width:100%;margin-left:0;flex-wrap:nowrap;overflow-x:auto}nav.main a{white-space:nowrap}.logo span,.who .name{display:none}}

main{padding-block:24px 56px;display:flex;flex-direction:column;gap:18px}
.pagehead{display:flex;flex-wrap:wrap;justify-content:space-between;align-items:flex-end;gap:12px}
.pagehead h1{font-size:1.55rem;color:var(--navy);margin-top:6px}
.btn{display:inline-flex;align-items:center;justify-content:center;gap:8px;border-radius:8px;border:1px solid var(--line);background:var(--surface);padding:8px 14px;font-weight:600;cursor:pointer;text-decoration:none;color:var(--fg)}
.btn:hover{border-color:var(--brand)}
.btn.primary{background:var(--navy-2);border-color:var(--navy-2);color:#fff}
.btn.primary:hover{filter:brightness(1.12)}
.btn.sm{padding:5px 10px;font-size:.85rem}
.btn.block{width:100%;padding-block:11px}
.btn.danger{color:var(--bad)}
.linkbtn{color:var(--brand);background:none;border:0;padding:0;cursor:pointer;font-weight:600;text-decoration:none}
.input,select.input{border:1px solid var(--line);background:var(--surface);border-radius:8px;padding:9px 11px;width:100%}
textarea.input{min-height:120px;resize:vertical}
.input:focus{border-color:var(--brand);outline:none;box-shadow:0 0 0 3px var(--brand-soft)}
label.f{display:flex;flex-direction:column;gap:5px;font-size:.88rem;font-weight:600}
label.f .hint{font-weight:400}
.hint{font-size:.83rem;color:var(--muted)}
.panel{background:var(--surface);border:1px solid var(--line);border-radius:12px;padding:20px;display:flex;flex-direction:column;gap:14px;min-width:0}
.grid2{display:grid;grid-template-columns:minmax(0,1fr) minmax(0,1fr);gap:12px}
@media (max-width:560px){.grid2{grid-template-columns:minmax(0,1fr)}}
.empty{border:1px dashed var(--line);border-radius:var(--r);padding:26px;text-align:center;color:var(--muted)}
.alert{border-radius:10px;padding:10px 14px;font-size:.92rem;border:1px solid var(--line);background:var(--sunken)}
.alert.ok{background:var(--ok-soft);border-color:var(--ok);color:var(--fg)}
.alert.err{background:var(--bad-soft);border-color:var(--bad);color:var(--fg)}
.alert.info{background:var(--brand-soft);border-color:var(--brand);color:var(--fg)}

/* login */
.login{display:grid;grid-template-columns:minmax(0,1.05fr) minmax(0,1fr);min-height:100vh}
@media (max-width:860px){.login{grid-template-columns:minmax(0,1fr)}}
.brandside{background:linear-gradient(160deg,#1B4A69 0%,#163E58 50%,#0D2638 100%);color:#fff;display:flex;flex-direction:column;justify-content:space-between;gap:40px;padding-block:44px;padding-left:max(32px,env(safe-area-inset-left,0px));padding-right:32px;position:relative;overflow:hidden}
.brandside .logo span{color:#fff;opacity:.85;font-size:.82rem;letter-spacing:.08em}
.brandside h1{font-size:clamp(1.9rem,3.4vw,2.7rem);line-height:1.12;max-width:15ch;position:relative;z-index:1;margin-top:10px}
.brandside h1 em{font-style:normal;color:var(--accent)}
.brandside p{max-width:44ch;opacity:.86;position:relative;z-index:1;margin:14px 0 0}
.brandside .eyebrow{color:#9FD3EA}
.method{display:flex;gap:10px;flex-wrap:wrap;position:relative;z-index:1}
.method span{border:1px solid rgba(255,255,255,.28);border-radius:999px;padding:5px 12px;font-size:.85rem}
.method span:last-child{border-color:var(--accent);color:var(--accent)}
.bigmark{position:absolute;right:-70px;bottom:22%;width:min(560px,78%);height:auto;opacity:.22;pointer-events:none;-webkit-mask-image:linear-gradient(to top left,#000 35%,transparent 95%);mask-image:linear-gradient(to top left,#000 35%,transparent 95%)}
@media (max-width:860px){.bigmark{width:300px;right:-40px;bottom:12%}.brandside{padding-right:max(24px,env(safe-area-inset-right,0px));padding-left:max(24px,env(safe-area-inset-left,0px))}}
.accessside{display:flex;align-items:center;justify-content:center;padding-block:44px;padding-left:24px;padding-right:max(24px,env(safe-area-inset-right,0px))}
.card-login{width:100%;max-width:400px;display:flex;flex-direction:column;gap:16px}
.card-login h2{font-size:1.6rem;color:var(--navy)}
.fulllogo{display:block;width:220px;max-width:70%;height:auto;margin-bottom:6px}
.code-input{font:600 1.5rem/1 var(--f-mono);letter-spacing:.35em;text-align:center}
.qrbox{display:flex;gap:18px;align-items:center;flex-wrap:wrap}
.qrbox #qr{background:#fff;padding:10px;border-radius:10px;border:1px solid var(--line);line-height:0}
.codes{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:6px;font-family:var(--f-mono);font-size:.95rem;background:var(--sunken);border-radius:10px;padding:12px}

/* estados y chips */
.pill{display:inline-flex;align-items:center;gap:6px;border-radius:999px;padding:3px 10px;font-size:.8rem;font-weight:600;white-space:nowrap}
.sla-ok,.st-resuelto{background:var(--ok-soft);color:var(--ok)} .sla-warn,.st-espera{background:var(--warn-soft);color:var(--warn)} .sla-bad{background:var(--bad-soft);color:var(--bad)} .sla-none,.st-recibido,.st-cerrado{background:var(--sunken);color:var(--muted)}
.st-revision,.st-proceso{background:var(--brand-soft);color:var(--brand)}
.chip{display:inline-flex;align-items:center;border:1px solid var(--line);border-radius:999px;padding:2px 9px;font-size:.78rem;background:var(--sunken)}

/* resumen y filtros */
.strip{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:12px}
.strip.three{grid-template-columns:repeat(3,minmax(0,1fr))}
@media (max-width:760px){.strip,.strip.three{grid-template-columns:repeat(2,minmax(0,1fr))}}
.stat{background:var(--surface);border:1px solid var(--line);border-radius:var(--r);padding:12px 16px;display:flex;flex-direction:column;gap:2px;text-decoration:none;color:inherit}
a.stat:hover{border-color:var(--brand)}
.stat b{font:700 1.6rem/1.1 var(--f-display);font-variant-numeric:tabular-nums;color:var(--navy)}
.stat span{color:var(--muted);font-size:.86rem}
.stat.bad b{color:var(--bad)} .stat.warn b{color:var(--warn)}
.filters{display:flex;flex-wrap:wrap;gap:8px;align-items:center}
.filters select,.filters input{border:1px solid var(--line);background:var(--surface);border-radius:8px;padding:7px 10px;min-width:0}
.filters input[type=search]{flex:1 1 220px}
.seg{display:inline-flex;background:var(--sunken);border:1px solid var(--line);border-radius:999px;padding:3px;gap:2px;flex-wrap:wrap}
.seg a{border-radius:999px;padding:6px 14px;font-weight:600;color:var(--muted);font-size:.9rem;text-decoration:none}
.seg a[aria-current="true"]{background:var(--surface);color:var(--navy);box-shadow:0 1px 2px rgba(10,30,60,.12)}

/* listas de tickets */
.rows{display:flex;flex-direction:column;gap:8px}
.row{display:grid;grid-template-columns:5.4rem minmax(0,1fr) auto;gap:4px 14px;align-items:center;background:var(--surface);border:1px solid var(--line);border-left:4px solid var(--line);border-radius:8px;padding:12px 14px;text-decoration:none;color:inherit}
.row:hover{border-color:var(--brand)}
.row.p-crit{border-left-color:var(--bad)} .row.p-alta{border-left-color:var(--warn)} .row.p-media{border-left-color:var(--brand)} .row.p-baja{border-left-color:var(--gray)}
.row .t{font-weight:600;min-width:0;overflow-wrap:anywhere}
.row .m{grid-column:2/4;color:var(--muted);font-size:.85rem;display:flex;flex-wrap:wrap;gap:4px 14px}
.row .next{grid-column:2/4;font-size:.88rem;background:var(--warn-soft);border-radius:8px;padding:7px 10px}
@media (max-width:620px){.row{grid-template-columns:minmax(0,1fr) auto}.row .m,.row .next,.row .folio{grid-column:1/-1}}

/* nuevo ticket */
.formgrid{display:grid;grid-template-columns:minmax(0,1.6fr) minmax(0,1fr);gap:20px;align-items:start}
@media (max-width:900px){.formgrid{grid-template-columns:minmax(0,1fr)}}
.step{display:flex;flex-direction:column;gap:10px;border:0;margin:0;padding:0;min-width:0}
.step>legend,.step>h3{font:600 1rem var(--f-display);display:flex;align-items:center;gap:10px;padding:0;margin-bottom:4px}
.step i.n{font-style:normal;width:24px;height:24px;border-radius:50%;background:var(--navy-2);color:#fff;display:grid;place-items:center;font:600 .78rem var(--f-body)}
.choices{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:10px}
.choices.four{grid-template-columns:repeat(4,minmax(0,1fr))}
@media (max-width:640px){.choices.four{grid-template-columns:repeat(2,minmax(0,1fr))}}
@media (max-width:520px){.choices{grid-template-columns:minmax(0,1fr)}}
.choice{position:relative}
.choice input{position:absolute;opacity:0;inset:0;cursor:pointer;margin:0}
.choice label{display:flex;flex-direction:column;gap:2px;border:1px solid var(--line);border-radius:10px;padding:11px 13px;cursor:pointer;background:var(--surface);height:100%}
.choice label b{font-weight:600}
.choice label small{color:var(--muted);font-size:.84rem;line-height:1.35}
.choice input:checked+label{border-color:var(--brand);box-shadow:0 0 0 2px var(--brand) inset;background:var(--brand-soft)}
.choice input:focus-visible+label{outline:2px solid var(--brand);outline-offset:2px}
.choice.c-crit label{border-left:4px solid var(--bad)} .choice.c-alta label{border-left:4px solid var(--warn)} .choice.c-media label{border-left:4px solid var(--brand)} .choice.c-baja label{border-left:4px solid var(--gray)}
.drop{position:relative;border:1.5px dashed var(--line);border-radius:10px;padding:16px;text-align:center;color:var(--muted);background:var(--sunken)}
.drop.over{border-color:var(--brand);background:var(--brand-soft)}
.filelist{display:flex;flex-direction:column;gap:6px;margin-top:8px;font-size:.88rem}
.sla{border-radius:12px;padding:18px;background:var(--navy-2);color:#fff;display:flex;flex-direction:column;gap:6px}
.sla b{font:700 2rem/1 var(--f-display);color:var(--accent)}
.sla p{margin:0;opacity:.88;font-size:.92rem}
.note-sys{background:var(--brand-soft);border-radius:8px;padding:8px 12px;font-size:.92rem}

/* ficha */
.detail{display:grid;grid-template-columns:minmax(0,1.7fr) minmax(0,1fr);gap:18px;align-items:start}
@media (max-width:960px){.detail{grid-template-columns:minmax(0,1fr)}}
.track{display:grid;grid-template-columns:repeat(4,minmax(0,1fr))}
.track div{position:relative;padding-top:22px;font-size:.82rem;color:var(--muted);text-align:center}
.track div::before{content:"";position:absolute;top:6px;left:0;right:0;height:3px;background:var(--line)}
.track div::after{content:"";position:absolute;top:0;left:50%;transform:translateX(-50%);width:15px;height:15px;border-radius:50%;background:var(--surface);border:3px solid var(--line)}
.track div.done::before,.track div.now::before{background:var(--brand)}
.track div.done::after{background:var(--brand);border-color:var(--brand)}
.track div.now::after{border-color:var(--brand);box-shadow:0 0 0 4px var(--brand-soft)}
.track div.now{color:var(--navy);font-weight:600}
.track div:first-child::before{left:50%} .track div:last-child::before{right:50%}
.thread{display:flex;flex-direction:column;gap:12px}
.msg{display:grid;grid-template-columns:32px minmax(0,1fr);gap:10px}
.bubble{background:var(--surface);border:1px solid var(--line);border-radius:12px;padding:10px 14px;min-width:0}
.msg.rk .bubble{border-color:var(--brand);background:var(--brand-soft)}
.msg.note .bubble{background:var(--note);border:1.5px dashed var(--note-line)}
.bubble header{display:flex;flex-wrap:wrap;gap:4px 10px;font-size:.82rem;color:var(--muted);margin-bottom:4px;align-items:center}
.bubble header b{color:var(--fg)}
.bubble .body{white-space:pre-wrap;overflow-wrap:anywhere}
.atts{display:flex;flex-wrap:wrap;gap:8px;margin-top:8px}
.atts a{display:flex;align-items:center;gap:8px;border:1px solid var(--line);border-radius:8px;padding:6px 8px;font-size:.85rem;text-decoration:none;background:var(--surface);max-width:100%}
.atts img{width:64px;height:48px;object-fit:cover;border-radius:4px;display:block}
.tag{font-size:.7rem;font-weight:700;letter-spacing:.06em;text-transform:uppercase;border-radius:4px;padding:1px 6px}
.tag.int{background:var(--sunken);color:var(--muted);border:1px solid var(--note-line)}
.tag.cli{background:var(--brand-soft);color:var(--brand)}
.event{font-size:.82rem;color:var(--muted);display:flex;align-items:center;gap:10px;text-align:center}
.event::before,.event::after{content:"";flex:1;height:1px;background:var(--line)}
.composer .tabs{display:flex;gap:4px;border-bottom:1px solid var(--line)}
.composer .tabs label{border-bottom:2px solid transparent;padding:8px 12px;font-weight:600;color:var(--muted);cursor:pointer;margin-bottom:-1px}
.composer .tabs input{position:absolute;opacity:0;pointer-events:none}
.composer .tabs input:checked+span{color:var(--navy)}
.composer .tabs label:has(input:checked){border-bottom-color:var(--brand)}
.composer.is-note textarea{background:var(--note);border-style:dashed}
dl.facts{display:grid;grid-template-columns:auto minmax(0,1fr);gap:7px 14px;margin:0;font-size:.9rem}
dl.facts dt{color:var(--muted)} dl.facts dd{margin:0;overflow-wrap:anywhere}
.slabox{border-radius:10px;padding:12px 14px;display:flex;flex-direction:column;gap:2px}
.slabox b{font:700 1.1rem var(--f-display)}
.resolve{border:1px solid var(--ok);background:var(--ok-soft);border-radius:12px;padding:16px;display:flex;flex-direction:column;gap:10px}
.stars{display:flex;gap:6px;flex-wrap:wrap}
.stars label{position:relative}
.stars input{position:absolute;opacity:0}
.stars span{display:grid;place-items:center;width:40px;height:40px;border-radius:8px;border:1px solid var(--line);background:var(--surface);cursor:pointer;font-weight:700}
.stars input:checked+span{background:var(--brand);border-color:var(--brand);color:#fff}
.stars input:focus-visible+span{outline:2px solid var(--brand);outline-offset:2px}

/* tablas e indicadores */
.tbl{border-collapse:collapse;width:100%;font-size:.9rem}
.tbl th,.tbl td{border-bottom:1px solid var(--line);padding:9px 10px;text-align:left;vertical-align:top}
.tbl th{font-size:.72rem;letter-spacing:.08em;text-transform:uppercase;color:var(--muted);white-space:nowrap}
.tbl .num{text-align:right;font-variant-numeric:tabular-nums}
.tbl tr.click td{cursor:pointer} .tbl tr.click:hover td{background:var(--sunken)}
.scroll{overflow-x:auto}
.cgrid{display:grid;grid-template-columns:minmax(0,1.4fr) minmax(0,1fr);gap:18px;align-items:start}
.dash{display:grid;grid-template-columns:minmax(0,2.3fr) minmax(0,1fr);gap:16px;align-items:start}
@media (max-width:960px){.cgrid,.dash{grid-template-columns:minmax(0,1fr)}}
.kpis{display:grid;grid-template-columns:repeat(5,minmax(0,1fr));gap:12px}
@media (max-width:980px){.kpis{grid-template-columns:repeat(3,minmax(0,1fr))}}
@media (max-width:560px){.kpis{grid-template-columns:repeat(2,minmax(0,1fr))}}
.kpi{background:var(--surface);border:1px solid var(--line);border-radius:var(--r);padding:12px 14px;display:flex;flex-direction:column;gap:4px;min-width:0}
.kpi .lbl{font-size:.8rem;color:var(--muted)}
.kpi b{font:700 1.55rem/1.1 var(--f-display);font-variant-numeric:tabular-nums}
.kpi b small{font:600 .85rem var(--f-body);color:var(--muted);margin-left:2px}
.flag{font-size:.8rem;font-weight:600} .flag.ok{color:var(--ok)} .flag.warn{color:var(--warn)}
.okb{display:inline-flex;gap:4px;border-radius:999px;padding:2px 8px;font-size:.78rem;font-weight:600;white-space:nowrap}
.okb.y{background:var(--ok-soft);color:var(--ok)} .okb.n{background:var(--warn-soft);color:var(--warn)}
.hbars{display:flex;flex-direction:column;gap:10px}
.hb{display:grid;grid-template-columns:minmax(0,9rem) minmax(0,1fr) 3.4rem;gap:10px;align-items:center;font-size:.9rem}
.hb .track2{height:12px;background:var(--sunken);border-radius:4px;overflow:hidden}
.hb .fill{height:100%;background:var(--brand);border-radius:0 4px 4px 0}
.hb .v{text-align:right;font-variant-numeric:tabular-nums;font-weight:600}
.hb .n{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.checks{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:8px}
.checks label{display:flex;gap:8px;align-items:center;border:1px solid var(--line);border-radius:8px;padding:8px 10px;cursor:pointer;font-size:.9rem}
.users{display:flex;flex-direction:column;gap:8px}
.user{display:grid;grid-template-columns:minmax(0,1fr) auto;gap:4px 10px;border:1px solid var(--line);border-radius:8px;padding:10px 12px;align-items:center}
.user .acts{display:flex;gap:6px;flex-wrap:wrap}
.user .acts form{margin:0}
.prose{max-width:70ch} .prose h2{font-size:1.1rem;margin:18px 0 6px;color:var(--navy)} .prose p,.prose li{line-height:1.6}
@media (prefers-reduced-motion:no-preference){.row,.stat,.btn,.choice label{transition:border-color .15s,background .15s}}